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8/16 Shades Server Crash Info

Sleuth Admin
Sleuth Admin

So we had a pretty big server crash on Friday. The entire server instance disappeared completely off of our host's cloud (Amazon Web Services). I've never actually seen anything quite like it on AWS and it happened at a pretty tough time (we're on vacation right now and I didn't have everything I needed for a quick rebuild with me).

So, here's where we're at right now...

1) Chat isn't working right now. I'll try to fix this later tonight

2) Since this was such a hard crash, we had to restore from a daily backup. This means that anything done on 8/15 before the crash was lost. I'm very sorry about that. Let me know if you earned something important and I'll do my best to replace it.

3) I've extended all current subscriptions by 5 full days since there was such a long period when you couldn't play.

This is a fully rebuilt server, so let me know if you spot a new bug that wasn't happening before please.

Thanks all.

-Ben

Replies
Carl S
Carl S

Glad to be up and running again. So far everything seems to be OK.

Aimee Pond
Aimee Pond

Ben, I don't think Showdowns are working. There is a join button (at 12:12, which should be too early to join the next Showdown), but there is no countdown timer so I'm suspicious that even if I "Join," it might not initiate a Showdown at 1 p.m.

Other than that, everything looks about like it looked when I was playing last, so I think your backup must have been a pretty recent one. Thanks!

Aimee Pond
Aimee Pond

Just to clarify....what I meant by no countdown timer was that it says "Showdown starts in..." but there is no countdown number after that. It's just blank. I wasn't sure if I expressed that clearly in my first post. :-)

Jayneromina
Jayneromina

Thank you Ben, have a good vacation!

Sleuth Admin
Sleuth Admin

It looks to me like the Showdowns ARE working, except for the lobby chat. Has anybody tried to join one?

SKYBURNER
SKYBURNER

No, the showdowns are NOT working. After I joined the showdown, the button "Quit the Showdown" remained even at 22:00 when the button "Take the case" was supposed to show up (but did not).

Aimee Pond
Aimee Pond

Yes, what Sky said -- that's what I experienced, too, when I tried to join a Showdown.

Aimee Pond
Aimee Pond

I think Showdowns are working again. I just finished a Showdown (by myself, just to test it) and everything seemed to work okay. Thanks for fixing it, Ben! :-)

Sleuth Admin
Sleuth Admin

Cool! I thought I had one more thing that needed fixing before they fully worked. Glad it's all fixed now.

I'm still working on the chat server. Seems like now you can see people who are in the room with you, but you still can't actually say anything.

liza ikrima fauzi
liza ikrima fauzi

nice now i can play the game again. i really love this game, and i hope no crush or maintenance anymore ^_^

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